Health Information Exchanges - Success Stories
Cancer Quality Information Exchange – Georgia Cancer Coalition
The Georgia Cancer Quality Information Exchange (The Exchange) facilitates the design, access and retrieval of clinical information and public health data for the purpose of measuring the quality of cancer care, enhancing adherence to standards of care, and improving patient-centered care and outcomes through process change.
The Exchange focuses on nationally-developed, scientifically reviewed cancer quality metrics developed by the Institute of Medicine that span the continuum of cancer care. Maestro Strategies led the Visioning, Business Plan Development, and Deployment.
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Results:
- Led six successful Demonstration Projects and a Technology Proof-of-Concept Project with benefits including: a performance dash board for 52 quality metrics; timely dissemination of current scientific/best practice knowledge; optimized treatment planning; education and advise regarding risky behaviors; screening reminders, alerts & immediate scheduling; outreach to broad populations including those with disparities; debate, interaction and alignment across physician specialties and sites of care; reduction of variability – through standardization of work flows and improved patient service
- Organized participation of over 120 stakeholders from across the state, including: physicians, hospital executives, cancer center administrators, cancer registrars, IT staff, clinic administrators, nursing/nurse navigators, quality improvement staff, compliance officers and health system foundation executives
- Collected metrics at three different stages of EMR adoption including: template driven collection via fully deployed EMR, data query models from traditional healthcare information systems and manual data collection using statistical sampling methods
- Developed tools, forms and templates to facilitate data collection, including a data dictionary and data mining processes across multiple technology platforms to document projects and help future participants in The Exchange
- Redesigned of multiple care processes and creation of new workflows resulting in demonstrated quality improvements
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Community Health Information Exchange – Multiple Health Systems
Patient centric community care records require exchange of health information between hospitals, physicians and other stakeholders across the care continuum.
While State Designated Entities are driving development of RHIOs and other forms of HIEs, health systems are focused on exchanging information in focused medical trading areas.
We have worked with a number of provider groups to create the Vision, Business Plan and select the vendor of choice to provide HIE technologies.
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Results:
Educated key stakeholder groups including CEOs, CIOs, physicians and other healthcare executives on the value, components and options for successful HIE
- Facilitated conversations by key stakeholder groups to define common goals, understand differences and establish foundation for trust
- Established a community based governance model to ensure lessons learned from successful initiatives are shared, and to advise and ensure input from key stakeholder groups
- Created a business plan and roadmap to include key steps, project milestones, measures and a sustainable business model
- Conducted vendor due diligence and contract negotiation
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